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Consumer v. Producer : Which are YOU? by @SBSLEducSoltns

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Stretching your Entrepreneurial Thinking

While entrepreneurs will always consume certain resources, no different from our staff, or other citizens,, we shouldn’t think through a consumer lens nor should we spend precious time being one. So, let’s shake things up!

 

While reading, please invest time to ask yourself some questions. As I often advise mentees, be reflective; forego being reflexive or reactive. The difference is profound.

 

The Consumer

Per Dictionary.com , … origin: 14th C [1375–1425] = “squanderer”

 

What a strong connotation! Do we really desire to have our business(es) associated with this definition, even if its meaning has evolved somewhat over the passage of time?!

 

Why are we ‘encouraged’ , compelled, or even shamed into consuming?

The answer is too complex to address in a blog post, yet, we are able to unravel some characteristics of a consumerist.

 

He/She/They …

 

  • Oft carry a considerable amount of consumer debt
  • Will be watching, listening to, or reading lots of content from the mass media*
  • Quite likely is a side-preneur still receiving a regular paycheck as a W-2’er
  • Fairly often feel uncomfortable discussing economics or talking about money/finances

& …

  • Might use words like ‘retail therapy’, be distressed** , and/or focused on material things

( inc. transactions to make more $ versus building business relationships. )

 

Click to Tweet

 

“Every man is a consumer, and ought to be a producer. He is by constitution expensive, and needs to be rich.”

 

— Ralph Waldo Emerson

 

Sign of a Consumerist

 

Self deception ( vid clip HERE ) is strong; maybe we know in the depths of our soul, by looking at our financial statements, or just in our gut that we are living a consumerist life while building our entrepreneurial venture/s, yet … we outwardly deny it, in our self-talk, our conversations with others, etc.

 

If you do this, you’re not alone. Some signals, both implicit & explicit to home in on & eventually course correct include:

 

  • Not paying off credit cards monthly
  • Driving in a vehicle that you don’t actually own
  • Expensive office space which raises your rates needlessly
  • Not leveraging the countless discount programs/apps/memberships available
  • Buying costly drinks or meals while at events

 

What’ll it Take … a ‘voice of courage’

Laying the groundwork for a major mindset shift will clearly impact all spheres of your business ‘being’ :  heart, mind, spirit/soul, & financial. Yet, it’s still January, and here’s hoping that you invested quality time and treasure creating and then taking action to live out these 2019 mantras, goals, or habit transformations instead.

 

If you’ve not yet carved a line item in your business blueprint for a mentor, a coach, or a niche consultant

( a good friend is ideal for the latter: Cherish Your World/Feng Shui Consultant ),  … now would be a great time!

 

A Producer’s Model

Defined here , with its synonyms including ‘builder’ & ‘creator’; which leads me to ask a few questions:

 

Don’t we all want to be known, in our branding, sales, & marketing, as these things?

Why would we knowingly choose its opposite?

 

Which characteristics might ID this type of business pro?

 

He/She/They …

 

  • Understand Y.D.I.L ***  when it comes to their finances/money ‘mind’.
  • Participate in social capital creating/expanding actions: Connecting others, serving in their communities, & building ‘roots & wings’ in their households.
  • Have eschewed a paycheck from a 3rd party & are sustaining on dollars earned through serving & solving.
  • Understand the value of time > money.  ( read previous post )

& …

  • Oft use words like legacy, leadership, leverage, significance, & value in everyday conversation.

 

Suggested Profiles

 

Brent Wehmeyer

 

Eric Kim

 

Producers Manifesto Poster

 

*** More on Y.D.I.L.

Y = You, Inc. [ ‘investing’ in your mind – trillion $+ ‘real estate’ ]

 

D = {consumer} debt [ pay off, or better yet, bypass proactively ]

 

I = Investments [ mainstream financial vehicles ]

 

L = Lifestyle [ far better to live below or right at par/your means ]

 

By committing to this informal, yet powerful acronym, my entire financial picture & level of consciousness, were shifted, bit by bit.

= I became a producer!

 

You can, too.

Starting, and perhaps expanding,  your business mustn’t originate from the scraps on your monetary table: It should be the main course, growing in parallel with your self-leadership as the “CEO” of You, Inc.

 

Value squared

Many thought leaders have previously opined on similar topic/s; I’m always pleased to cross reference their content & encourage readers in this community to learn more about them.

 

Their specialized knowledge, paired with mine, should generate lots of value for you, the reader.

 

The Producers Manifesto

Consumer v. Producer

Start Every Day as a Producer …

* Infographic – What is the ‘mass media’?

** https://www.mentalhelp.net/articles/types-of-stressors-eustress-vs-distress/

 

In short …

 

  • Know the clear differences b/w a consumer(ist) & a producer
  • Click to Tweet the Emerson quote: there’s a very elevated level of consciousness within it.
  • Invest time to click on the links provided to follow the bread crumb trail of wisdom
  • Connect with the suggested social media accounts & thank them for being producers 🙂
  • Paint yourself with a producer’s Picassian flair!  #BeAnExample
  • Y.D.I.L. is very insightful, yet very contrarian.

 

Thank YOU for reading!

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Why Community Matters Now, More Than Ever by @annamcafee

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by Anna McAfee | Featured Contributor

“What tribes are, is a very simple concept that goes back 50 million years. It’s about leading and connecting people and ideas. And it’s something that people have wanted forever” says Seth Godin.

You’d have to be living under a rock to not have recently heard the words ‘community’ and ‘tribe’. But why does it matter so much, and why does it matters now?  We need to take a look at the world, where we are as individuals, and where we are as a collective.

But what is a community?  As individuals we are members of multiple groups of people, which are defined by geography, work, study, interests, online social networks, and online group participation.

The lack of real community

As humans we have a basic need for community but modern lifestyles are squeezing this out.  Community is more and more absent from the way we live our lives.  We have evolved in tribes, always lived and hunted as groups, but we are living more isolated lives online and not interacting with individuals and groups around us.  Social change has meant that many of us have moved away from where we grew up, and we don’t have a support network around us. Its alarming that for many its becoming the norm to go for days without seeing another human face to face.   

The internet and social media have created unprecedented opportunities for connection across the globe.  A hyper-connected world, always online, has provided considerable advantages, with greater opportunities for remote work and flexibility, in particular for women.  We have information at our fingertips and the ability to find customers and build business relationships remotely. 

At what cost though? 

Where there is an upside, there is also a downside.  Social media is eating humans. Estimates show that 2.95B people on earth (one third of humanity) will use social media by 2020. It connects us in ways we’ve never before seen or imagined. It disconnects us in ways we take for granted. In a time when social media shapes our world view and drives our daily interactions, we need to define a new balance between online and offline, between global and local, between virtual and reality.  Modern life is creating a human connection gap, there is lack of social cohesion around us, and less of a sense of belonging.

What we can and are doing about it

Photo by Slava Bowman on Unsplash

In recent years there has been a shift towards authentic connection in what has become a fast, technologically advanced world. Social media has added so much to our world and our businesses but we have lost something in the process. We have become accustomed to define ourselves by the job we do, who we know, how many likes we get.  Yet we are so much more than the superficiality of all those things.

As a result of change we are seeing a shift in consumer demands, a craving for a more human experience.  In our DNA there is a desire to be a part of a community, or multiple communities, that support us and help us grow.

Brands and companies are being expected to deliver a more human experience to its customers and followers.  We now have #O2O movements (online to offline) and #H2H (human to human) delivery of content, products and services. 

Another example of this change is the #letsgethonest campaign in late 2017 and re-run again in 2018.  26 million people shared their failures and weaknesses via content, on the basis that what we share as humans aren’t perfections and successes, but universal flaws and failures.

Online brands such as Fiverr and Asana are now delivering a community experience to customers and contributors.  #LinkedInLocal, a campaign to take online connections offline and come together to meet in groups face-to face, has spread to over 85 countries in less than two years.  We continually see the rise and growth of Facebook communities for like-minded people, anything from mothers groups to soul-centred entrepreneurs, there is a Facebook group for literally everything.

Bridging the Human Connection Gap 

Even in a digital world it is so important to build our own “villages” to support us. Social isolation is damaging to health, education, business and society.  As humans we need to find the balance between an increased need for privacy, and shutting ourselves off from the world.  Human interaction must be meaningful and when we recognise this we need to picture what our own ideal in-person villages look like, and use technology for good in order to seek them out.

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13 Ways Leaders Re-Boot Employee Engagement In Business by @AngeKYoumatter

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13 Ways Leaders Re-Boot Employee Engagement In Business

by Angela Kambouris | Featured Contributor

Can you remember when you first joined your team, full of enthusiasm, passion, and determination you were going to make a difference? You are pumped with new ideas, strategies and palpable energy that would permeate the walls of any building.

Then as time progressed, days turn into months, your energy plateaued, your enthusiasm waned, and you began to feel disconnected. Frustrations mounted, roadblocks seemed like unachievable peak tops. If this sounds familiar, you are around great company. No one is immune to feeling alone, experiencing the same frustrations or at times the lack of productivity. All levels of the organization, including entrepreneurial leaders have experienced at some point the disconnect. The good news is that many have also risen above to confront and re-engage within their organization.

Here is a list of thirteen actionable ideas to re-boot engagement in your business.

Time is precious

Leaders must spend time with their team member, both formally through training, coaching, performance and informally through conversations, coffee and morning tea. By engaging in conversations that determine skill gaps, what you need to close the gap and the behaviors you want to change and impact with your team creates an opportunity to identify the priorities for the next 30 and 90 days, both individually and as a collective group. The power is in the conversation.

Results, not input

An emphasis must be on outcomes and the end results rather than input. Leaders must shift the responsibility to the employee to determine how individually they can work and fulfill their responsibilities. When leading others, employees must learn to see clearly that their success or lack of, is not determined by managers or circumstances but is in their own hands. Leaders empower people to become experts at leading themselves.  When you let people drive their results, they hold themselves accountable.

Can l see you?

Visibility within the organization, speaking at meetings with your people, channeling nervous energy into adding value, presenting information that taps into all representational systems – logical information, using body language, compelling visuals and engaging the audience, creates a space to bring your people along graciously. When you are clear about communication styles, inclusivity breeds.

Future leaders

You want your people to feel more connected and engaged, include employees in company strategy. People feel more empowered, it doesn’t cost anything, respect permeates the culture, people feel heard, different ideas are brought to the table and the identification of future leaders are revealed.

Collective thinking

There is strength in bringing together teams from different areas – internal or external – for a workplace lunch, industry conference or individually to work on a project. The power of collaborating, bringing fresh ideas, problem-solving or sharing best practice knowledge, cultivates strong professional relationships that benefit both people and business.

Walk and talk

Walk and talk meetings or mentoring walks lead to healthy minds and healthy business performance and productivity. When you get and move, immerse yourself in the fresh air you will be amazed at how productive people feel. It starts at the top.

Imagine having time to create what inspires you

Google introduced a 20 percent program where employees spend 20 percent of their time at work doing whatever they like. In a smaller company, a variation may be one week out of every 8 weeks to work on a passion project. By encouraging your people to work on side projects you promote skill development, learning of new technologies and an ability to explore untouched territories in the marketplace. Encouraging creativity makes sound business sense and it helps you attract the best talent.

4-Day week

Given the digital world has had a profound impact on everyday life, including work hours, companies are now looking at cutting their work week to 4 days a week resulting in higher productivity in business, more motivated staff and less burnout. In New Zealand, Perpetual Guardian, a trust company reported that since the pilot of a 32 hour week in 2018, there had been a fall in stress and an increase in staff engagement.

A personal assistant for the week

Giving a little help by hiring a personal assistant for a day or week to recognize the time and effort your people have put in every single day, creates ripples within your organization. A dedicated person to work through administration and menial tasks that must be done so the recognized person can have an opportunity to dedicate time to working on their passion project for the week. Imagine the ROI.

Employee Award ideas

Recognizing and rewarding the efforts of your people can be done in a fun and innovative way. Start with identifying the fundamental values within the workplace that you want your people to be alignment with and identify titles that can be celebrated once a month. For instance, rewarding improving the quality of customer service in the company, a title may be for an award “Customer Whisperer”; awarding a top performer may be “Hall of Fame” award; an appreciation award for making a difference to people within the company “The Master Yoda Award” and “The Marvel team” award that celebrates and appreciates team effort and results.

Meaningful words

Mantras help unite people under a common purpose, supports employees to humanely connect with your brand and product and is a uniquely powerful source of motivation. One way to leverage the mantra is by making it visible throughout the building on posters, t-shirts, or in a workplace manifesto painted on a wall in the building. Make it meaningful and watch how people embody your brand and unleash the power of your team.

Rapid-fire

One way to start the day is to create a sense of team spirit with a rapid-fire catch–up. Fifteen minutes of sharing your wins, roadblocks and focus for the day. Team conversations ensure all members are on the same page and have an awareness of how to best support each other.

Pulse performance

When you create environments where pulse performance practices are embedded that encourage regular feedback, monthly check-ins, ongoing discussions to ensure alignment with objectives, exposing blind spots and amplifying strengths, magic happens. Leadership development in today’s climate is non-negotiable. By coaching managers in providing feedback with an attitude of ‘what needs to be done next’ rather than rating past performance and induces dialogue on a deeper level as people want to be able to grow and be better. The more personal development opportunities within the organization, the more you will retain talent.

When you tap into the genuine commitment of unlocking the human potential within your organization, people re-engage, and success comes to those who dare to be brave.

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Trends to Watch in the final 365 days of the Decade by @SBSLEducSoltns

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by SJ Barakony | Featured Contributor

 

2019 awaits. How ready are you & your business for these 13 trends?

 

Can you believe it?! Yes, its true: we’re less than 2 weeks away from another New Years’ Day; so, let’s dedicate a toast to our businesses, our families, & friends!

Not only that … did you notice?  It’s also the last year of the first decade of the ‘new’ century.

 

Where were you on 01 Jan, 2010?

 

Was your business even open?

How did you communicate with your clientele?

Have you rebranded since then?

 

…  That’s NINE years ago, believe that!

 

The Mindset of the Futurist

 

“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”  — Buckminster Fuller

 

#quotestoliveby #futurist 

( Click to Tweet the above )

 

Many thought leaders, chief amongst them the futurists, visionaries, and creative disrupters, know of Fuller. He laid this cornerstone of thought and its now part of his legacy, to be embraced by generations not yet born. It is from this core thesis that we’ll push ahead – unveiling a market basket of trends that your business will be impacted by in some manner in 2019 ( & beyond. )

 

 

A Bakers’ Dozen

 

Laying out 13 that I, as a futurist, am personally invested in tracking; each of these are invigorating and, in the hands of the benevolent & bold, will usher in as yet unknown amounts of potential energy to our nation(s), states/provinces, and localities:

 

Mobile revolution

Smart Cities

Blockchain / Crypto currencies

Gig Economy ( Conceptual Age )

Automation ( AI, Machine Learning, Robots )

Autonomous Vehicles \ Drones

Holistic Wellness ( > sickcare )

Decentralized [ social & news ] media

Self directed education & learning ( schooling & credential seeking )

Communities / tribes

Social enterprises ( modern mutual aid societies )

Principles > politics

Holocracy ( future of ‘work’/places )

 

 

In pursuit of a deeper understanding of the bright future which awaits

 

Even a rudimentary understanding of 1, some, or perhaps all of the 13 trends shared above won’t be embraced at deeper levels of awareness, acceptance, and consciousness without continually reading, listening ( podcasts, audio books ), & watching ( videos, webinars )

 

Two #mustread books in this space are linked below, to further illuminate your path.

I wholeheartedly suggest investing in them as a holiday/Christmas present for yourself & for those whom you hold most dear.

 

A Whole New Mind

The Code of the Extraordinary Mind

 

Suggested Follows out in the ‘Twitter’verse

 

Futurist Rankings by Ross Dawson

Generations Timeline – After the Millennials by Anne Boysen

Gold vs. Cryptos: Invest or divest … Here … from Gerald Celente

4 questions to test your intellectual humility via Daniel Pink

 

 

Don’t Argue, nor Debate

 

Instead, as we see, hear, and experience more & more creative disruption which impacts our professional sphere ( inc. our business’ cashflow, income streams, etc. ), shall we abandon the negativity, time loss, & win/lose (or worse, lose/lose) outcomes from arguing & debating?

I propose an equivalent swap of the above two non futurist, consumerist terms for those that produce & add value:   Discussion & rational discourse.

 

As 2019 dawns, I thoughtfully (channeling one of my many informal mentors, Mr. Dale Carnegie), throw down a challenge:

 

Whether with yourself ( self talk ), your staff, clientele/customers, or a prospect, engage in thought provoking win/win discussion or a structured rational discourse with him/her/them in the next several weeks

 

Word Play: Choices to make to embrace the transformation underway in our workplaces  

 

As we ascend the ladder from unconscious incompetence on up to unconscious competence, let’s fully embrace how exciting each of these trends will be in our ongoing entrepreneurial journeys & resolve to learn new words

Some which are becoming anchored to the past as these 13 futuristic trends continue to evolve, expand, & replicate:  ‘employee’ ; ‘hierarchy’ ; ‘college for all’ ; ‘health care’ ; ‘cash’.

Does this indicate that these (let alone others) will disappear forever? Not necessarily. Yet, the early adopters in our business networks will already grasp the above, and quite a number more will eventually ‘see’ as you have/will!

 

 

Websites, articles, blogs, & organizations: Learn More & Take Action

 

Define. Learn. (then) Do.

We’ve defined a vision for 2019 & beyond. With numerous resources are embedded in the post already, let’s expand your learning zone:, what if you want to self educate even more?!

 

Ever more important, investing time in additional concrete steps to ‘future’ prep your business venture would be wise. I’m applauding you proactively, if you choose to do so!

 

 

Trends Research

Future Frontiers

A-speakers

Mind Valley

 

Future Today

AdWeek.com

Visual Capitalist

Futurism Blogs

 

In short …

 

  • 9 years down, 1 to go in the decade #ThinkItOver
  • Suggested Twitterverse follows
  • A bakers’ dozen trends
  • The futurist rankings & further resources to dig into
  • Don’t argue, debate, or fight the existing; discuss & set time for rational discourse
  • Word swaps:  let’s ‘play’ on a 2020’s field
  • What’s coming is exciting & transformational; fear not!  Embrace. Encourage. Uplift.

 

Thank YOU for reading!

& …

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6 Reasons Why You Need To Find A Business Mentor by @XLConsultingGro

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by Elaine Slatter | Featured Contributor

Find A Business Mentor

Find A Business Mentor To Accelerate Your Personal Growth

It doesn’t matter if you are working in a corporation or are an entrepreneur, a business mentor can help you get to the next level.  One of the keys is how to find a business mentor that is the right fit.  During your business life, you can have a variety of business mentors depending on the skill set you are looking to develop. If you have pressing business problems, try to find a business mentor to help you solve your most urgent issues first. Because forward momentum cannot be achieved unless your solve problem #1.  Later on, you may need to find a mentor for other areas of your business development.

Don’t be intimidated if the person you want as your mentor is a very busy executive.  You can always ask them, “do you have 30 minutes to answer my top three questions”? Most people will respond by giving your 30 minutes of their time.  The idea is to be prepared and not waste their time.

I remember when I first was progressing up the corporate ladder I had a problem working with the CEO.  He came up with marketing ideas that, to say the least, were ‘crazy’.  He would ask me what I thought of his ideas and as the Marketing Manager, I would tell him the truth.  I was then mentored by the CFO on how to handle the CEO.  The advice was “don’t keep saying no, that won’t work”, rather say, “that’s a great suggestion, John, let me think about it and work a program around your idea”.  The program I then sold back to the CEO had one germ of his idea which I was quick to highlight and 99% of a different, workable idea.  Hence the CEO never had a problem accepting and approving these plans.

It is all about positioning, saying everything in a positive manner, praising the original thought and moving the idea to a new level.  That’s the politics of business that may seem like a sell-out, but isn’t it better to sell your idea rather than have it rejected because your audience just doesn’t buy in?  My greatest lesson learned from my mentor is “know the audience you are pitching to”.

The first key is to find a mentor who is willing to help you with the skills development you need to work on.  This could be leadership, negotiations, selling techniques, technical aptitude, handling office politics.  Once you have found a person willing to mentor you, remember there is an obligation on your side too as a mentee.  A mentor is only your guide, as a mentee, your job is to take ownership of your side of the relationship.  This means, communicate on a timely basis, follow up with your homework, be professional at all times, put in the effort and lastly be accountable for everything you promise you will do.  In time you will build a strong relationship with your business mentor that will be invaluable for your growth.

Here are six reasons businesswomen need to find a business mentor.

1. A mentor has a ton of experience

Tap into the expertise your mentor has.  Ask how they have handled a situation and then use this experience when you next encounter a similar problem.

2. A mentor has a great network

People do business with people.  If your mentor has a good professional network they will open their network up to you.  Your mentor’s network is invaluable because it will likely have a cross-section of professionals that have the same values as your mentor.

Also, if you are in a corporate environment, your mentor can open doors within their own level of management, and put in a good word for you. This can help get your work known at a level higher than the one you are operating in.  This is particularly helpful if your company has offices in many different locations and your mentor has the inside track with the office you need to work with.

3. A mentor’s experience can cut through the noise

Sometimes you just need to use your mentor as a sounding board to reach the core of a problem.  If you have multiple layers of ‘noise’ and are having a problem sorting out where to start, your mentor can help.  They are not mired in the emotions of the problem. They can usually cut through all the noise and distraction, isolate the true problem and help you with a solution.

4. A mentor can help you with skills development

We are all experts in something.  Where your mentor can help you is developing your weaker skills.  This could be how to handle difficult staff members, how to hire great people for your team, how to sell yourself or your products, or handling finances.

5. A mentor has no personal agenda

Your mentor is not your competition or your work mate.  Their sole purpose is to help you develop skills for your own success.

6. A mentor is a sounding board

Think of your mentor as your guide.  They are not there to solve your problems or help boost your career, they play a supporting role in your success. The mentee needs to take responsibility for their decisions and actions. But role-playing with your mentor means you have a great person in your corner to help guide you into making your own decisions and taking action.  Most likely they have already traveled the road you are on and have had similar experiences.

Your choice of a mentor is so important.  Do you trust this person?  Will they keep all the information you give them confidential?  Does your prospective mentor have the experience you are looking for?

I have always used mentors to help me both in my corporate career and as an entrepreneur.  I learn from a variety of experts who are where I want to be.

In return, I have mentored many startup entrepreneurs for a variety of business programs and proudly have a Fabulous Fempreneurship platform for women entrepreneurs that also provides mentoring support.  Paying it forward is so essential in promoting women in business. Check out our mentors here.

Have you had a mentor in your business life?  What has this experience been like?

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How to handle business rejections with style by @WeAreMarsBook

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by Cheryl Bezuidenhout | Featured Contributor

It’s just business

Rejections are part of the business landscape, and as an entrepreneur, you experience them more often than you’d like. They come in all forms – from calls that aren’t returned, job quotes that are not accepted, proposals that are kicked out and, the worst one, unpaid invoices. It seems a major part of being in business is developing a toughness that helps you deal with the constant barrage of rejections. Toughness is one thing that is essential to surviving in a world full of negative feedback. I’m going to give you some tips to take the sting out of your rejections and put a positive spin on even the worst of them.

1. Build relationships:

Develop a close, working relationship with your contact person at a client’s business, or directly with your client, themselves. This relationship is key to making future rejections hurt a little less. When a contact knows you, they are less inclined to treat you with impersonal indifference. Our contacts are our business’s treasures. Every relationship should be nurtured to reap the benefits of a deeper connection. Get to know your contact as a person – who they are when they’re not in their work role. Are they a parent, grandparent, do they like music, etc.? These nuggets of information help you to interact thoughtfully with them, and let them know you value them enough to know who they are. Offer something of yourself in exchange, so it becomes a mutual experience. At least, if they have to let you down, it will be like getting bad news from a friend.

2. Learn from your mistakes:

For each rejection, try and establish exactly what the cause was. As an author, rejections from publishers are, almost always about how the publisher views a work in relation to their stable of books and authors. They examine if your book is a good fit for their business, how hard it will be to put it to market and what return on investment they can reasonably expect. Their justifications are seldom based on personal preference, but it’s easy to think that they just don’t like the book. What’s needed here is a change of perspective and a little understanding of the landscape from the publisher’s point of view. The same can be said for most business interactions – if the product or service is not a good fit for the client, it is up to you, as the vendor, to try to understand their point of view. It is incredibly helpful to do follow-up phone calls or emails if it’s a, potentially, important account. Learning about what needs improvement helps advance our understanding of what we offer.

3. Innovate:

Once you have a bigger picture of what is causing your products or services to be rejected, take a good look at what you can do to improve what you offer. Is the product too expensive? Does the manufacturing process not fit in with a client’s sustainability requirements? Does the service contract require traveling you aren’t able to do? There are always reasons for a rejection. Getting to the bottom of those reasons allows you to innovate solutions that will help you with future proposals to those clients. In fact, your commitment to improving your product or service, in order to meet their requirements, may turn that ‘No’ into a ‘Yes’, if you stick with it and show a willingness to innovate and adapt.

4. Walk away:

When business relationships become acrimonious, it can be increasingly difficult to get work to be approved. The tensions between you and your client will need to be resolved in a face-to-face discussion, but if this still doesn’t resolve the problems (eg. unpaid invoices, consistently late on delivery of service, etc.), you may have no option but to walk away. Severing business relationships is difficult, and wrought with unseen perils. Many businesses in a community will belong to a chamber of commerce, or other business association, or have a ratings systems that allows someone the opportunity to have an impact on some of your other business relationships. Going back to my first point of building relationships, it is a lot easier to sever ties with a client if your businesses have a good relationship. Try to maintain a mutual respect for each other, and never bad-mouth your clients to any of your business contacts. If you have to end a business relationship, be sure to do it on good terms with honesty and respect.

Turn rejection around

I hope the tips I’ve suggested above help you to turn your business rejections around. Sure, there will be days when a rejection, or six, will leave you reeling, but it is how you process that rejection that will make it a business ‘win’ for you. When you can truly see the value in all your interactions – the good, the bad and the ugly! – you’ll realize you are capable of turning it all into something that empowers you to build an even better business.

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8 Ways To Create A Workplace No One Will Ever Want To Leave by @AngeKYoumatter

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by Angela Kambouris | Featured Contributor

People are the engine that keeps companies growing, improving and innovating. Given the nature of today’s workplace, environments demand collaboration, the ability to tap into deep thinking and the embodiment of mentorship. When people blend these skills, they become their own inspiration and maximize opportunities where both people and business thrive.

Harvard Business Review article “Creating the best workplace on earth” highlighted that your business is operating at its fullest potential by creating environments where individual differences are nurtured, where companies add value to employees rather than suck the energy out of people, when information is not suppressed and when business stands for something meaningful.

Here are 8 ways that a workplace operates at its fullest potential by allowing people to do their best work, bringing their whole selves to work, and never wanting to leave.

Development and progression are your own business

When people can express their full selves at work, they exhibit higher levels of organizational commitment, individual performance and a burning desire to help others. By allowing people to tap into their fullest potential, they engage in discussions, debate ideas and bring their perspective to conversations that enable a richness for innovation and growth.

Managers make their expectations clear, but individuals decide how to meet them. Self-determination means delineating your path and being accountable for your success. Facebook, the largest social media network, deeply invests in the professional development and well-being of its people through delivering quality training, employees having the flexibility to set personalized work schedules as their progress is measured by impact not hours and unites global employees for team connection.

Thriving culture club

Gallup released their State of the American Workplace report highlighting that 70 percent of the American works are disengaged at work. Employees are checking out because of the lack of growth and opportunity within the company.

Wayne Dyer said, “There is no scarcity of opportunity to make a living at what you love; there’s only scarcity of resolve to make it happen”. When professional and personal development program opportunities knock at your door, identify what elevates your profession, skills, status, and circumstances. There is no progress without taking a risk.

Forbes partnered with Statista to identify companies specific to ranking America’s best employers for women. Principal Financial Group, Iowa ranked number one spot with a workforce containing 59% of whom are women, support flexible work schedules, prenatal care programs, and onsite childcare center. Career development became a priority to elevate women however investment in how both men and women can support each other in the workplace was deemed paramount.

Business leaders today invest in personal development for themselves as it helps you improve as a leader, so what do you think it will do for your people?

Let the water flow – create a culture of honesty

Companies must not deceive, distort or spin information, challenges or celebrations. In a digital world where all is posted, swiped or filtered, telling people the truth must be a core business value. Respecting your people’s need to know what is really going on about their jobs or workplace, demonstrates the greatest level of respect.

Leaders must eliminate the need to put a positive spin on even the most negative situations. They mustn’t strangle the flow of information because of not wanting to be the bearer of bad news.

There will be times where critical information requires confidentiality and sensitivity. Honesty won’t necessarily stop problems from arising, however, senior leaders must err on the side of transparency.

When trust levels amongst the workforce are low and background noise is high, companies must work hard to communicate what is going on if they are to be heard and believed. Complete, transparent and timely communication is vital.

Stand for something bigger

People want to live brands. By making the environment more meaningful, people choose to stay. People want to do good work, to feel they matter in an organization that makes a difference. They want to work is an environment that amplifies strengths, where autonomy is promoted, and transparency is not negotiable.

Forging powerful connections between personal and business values fosters individuality and a strong culture at the same time. Great Place to Work surveyed employees working for companies around the globe. Salesforce, a global CRM leader, hit the number one spot again as a company that works to deliver success as a team for customers while giving back to communities. Salesforce demonstrated its commitment to their people through the quest to provide a healthy workspace that limits its impact on the environment through having installed filtered water taps in all its offices. On a global scale a positive impact through volunteer efforts such as having launched “CoderDojo” in Kenya for the visually impaired, providing opportunities for every child to learn how to code.

Mentorship

If you don’t have a mentoring program in your business, it’s time to implement one. In a workforce management insights report, Adecco advised that 61% of companies believe mentorship is essential to employee happiness. Chronus reported that 25% of employees who took part in a company’s mentoring program had a salary grade change, compared with 5% of employees who didn’t participate in the program. Mentors were promoted six times more often than those not in the program; mentees were promoted five times more often than those not in the program.

Great companies use both coaching and mentoring to develop strong, efficient teams while identifying the next group of company leaders to mentor. Giving people a chance to succeed and grow, supports companies to recruit and keep talent.

Promoting from within

If you are not investing in your people, you are not investing in the future of your business. When your people feel like they are stagnant, employees will look for employment opportunities elsewhere. Setting up an individual development plan creates a conversation to identify both short-term and long-term goals. Individuals empower themselves to ask quality questions about how they can close the gap to where they are and to where they want to be. Using this as a platform for monthly check-ins creates opportunities for both the individual to progress and creates collective growth for them and the business.

A culture of friendship and inclusion

Women and men having a best friend at work leads to better performance. Gallup stated that “employee engagement shows that two out of 10 U.S. employees strongly agree they have a best friend at work and by moving that ratio to six in 10, organizations could realize: 36% fewer safety incidents; 7% more engaged customers; and 12% higher profit.”

Forcing connections is indeed not the message, and investment in creating spaces where a human connection can be fostered and nurtured is worth the investment. Yearly team retreats, attending conferences as a collective group, or hosting team building activities is another way to invest in the workforce. Another alternative may be implementing a mentorship program, identifying a specific project for the team and incentivizing such as a bonus-based opportunity on the achievement of the goal.

A caterpillar must come out of the pupa to fly away like a butterfly

Expanding your unfamiliar zone is critical if you are committed to investing in your development. Breaking through your fear, insecurity or lack of self-confidence allows you to prioritize your potential and open doors to possibilities. You know that is it easy to go with the flow rather than swim upstream.

When your business is operating at its fullest potential, you have achieved an inclusive environment where work can be liberating, where the human potential at work is fully realized and your workplace remains the exception rather than the norm. A place where people dare to lead, live their dreams every day and will never want to leave.

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Time = Gold (and … money = silver) by @SBSLEducSoltns

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by SJ Barakony | Featured Contributor

Putting Productivity ahead of Busy-ness in Business

 

“I’m so busy!”

“How are you? How’s business?  Busy!”

 

There are mild variants,  yet, the theme is constant: The individual is … say it with me now …. B-u-s-y.

Since when did our nation’s backbone, entrepreneurs, decide that this status was the end all, be all, in conversation, let alone in practice?

Let’s reframe. First, though, empathy & grace are necessary.

I know: There’s a LOT on your plate;  I’m sure many of these are on your calendar, scribbled on sticky notes, and/or are pop up reminders on your smart device:  Payroll. Review insurance coverage. Talk to the V.A; accountant; and/or financial advisor. Respond to client messages. Etc …

Still, we shouldn’t aspire to busy-ness; when we stop, if merely for a moment & reflect, we realize that as entrepreneurs, we’re solution providers & producers.

Thus, the more we produce, the more pro-ductive we are: it’s productivity which we should strive for, a 1:1 replacement for the ‘busyness’ that is our default answer to so many questions.

Painting a picture to aid in this mindset shift, we revisit the 1st few words …

 

Time = Gold.

 

… and now can move to implement this truth in our business first ( self-leadership ), then, model it for staff + customers, lastly, replicating it to other entrepreneurs in our network.

 

Those who are wise won’t be busy, and those who are too busy can’t be wise.”
― Lin Yutang

Click to Tweet

Lin Yutang #quote

 

 

Precious Metals

 

Gold :  

Time is an irreplaceable asset, just like gold. Gold is finite & very rare: Its value has held firm for thousands of years & once was used regularly in commerce worldwide. Just like there’s always been a 24 hour day, the amount of gold available for mining is constant; fluctuation in the ‘price’ of gold is due to the underlying currencies, just like your productivity ties to how well you lead yourself.

Silver :

Money is a reflection, a flag, which signals how much value you’ve added to the marketplace; your monetized service, product, &/or specialized knowledge is your entrepreneurial bridge b/w problem identified & solution provided. We look to silver now, as its value is also stable, yet it’s more abundant in nature than gold. So, with an abundance mentality x growth mindset, you know you can grow your share of this not fixed pie.

 

 

Two must read books

Without a shred of doubt, I wholeheartedly recommend both. Each has a high ceiling of potential energy which can be tapped to lead to dramatic improvements in your productivity & reduced busy-ness.

 

E-Myth: Revisited

The Fifth Discipline

 

Stephen R. Covey

He passed away over 6 years ago, gone & not forgotten as a pioneer; through his off the charts levels of contribution, we have much to tap into. The 4 quadrants is something to study often, & implement in short order.

 

Covey’s Time Management Matrix, in the written word

Or perhaps you’d learn better from a visual?

 

 

Suggested ‘Twitterverse’ Follows

 

A Helpful Guide to Becoming Unbusy by Joshua Becker

How to Stop Being Busy All the Time from Gus Razzetti

4 Ways to Break Free From Being “Too Busy” penned by Rikki Rogers , culled from The Muse

 

Leverage = Legacy

 

This concept is transformational.  Pulling from the vastness of the internet, here are two marvelous resources. Once you take this small two-step seriously, my advice is to keep going!

 

Kelly Azevedo

Amanda Abella


Systems Thinking?  

 

Its powerful.  In a previous post, you learned all about the power of principled self education.

Here’s a superb opportunity to practice what you read by visiting Donella Meadows ‘s website.

And if you haven’t yet bumped into this infographic, please, I implore you, dive in over the next 24 hours. Your income can become systems driven wealth through active application of this business truism.

 

In my ongoing discovery, I’ve repeatedly shared these maxims with those whom I mentor, in coffee 1:1’s, & elsewhere: Why? They’ve allowed me to run multiple business ventures at the same time, all while making strides towards being productive = gold = time & (more) passive = silver = money.

 

Next steps:

 

 

What can Westminster Abbey teach about implementing this content?!  

 

This inscription, when understood at a deeper level, reflects the ongoing value of lifelong learning.

 

Action Time

 

As with anything you choose to read, listen to, or watch, the truest formula = what you do next, how you proceed, & why?

Reflect, through meditation, prayer, yoga, or in a moment(s) of silence on this post, please, & thank you for reading!

 

In short …

 

  • A producer is productive; a consumer is busy. ‘Busy’ shouldn’t be a status, symbol, or state of being for the wise entrepreneur
  • Time = gold.  Money = silver.  Prioritize your irreplaceable asset;  focus on it and not on money (income, wealth) as #1.
  • Review the links to invest in 2 highly recommended books
  • Covey’s quadrants/matrix is a terrific tool in and by itself
  • Suggested Twitter follows & some of their scholarly tweets. #MustReads
  • Understand systems & leverage in your entrepreneurship education
  • Leadership starts with self

 

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You Want To Drive Business Results, Start Appreciating Your People @AngeKYoumatter

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by Angela Kambouris | Featured Contributor

The modern workforce is a changing workplace. Business in the 21st century must be collaborative and bottom up, rather than hierarchical and top-down, to thrive. Employee recognition is a must, not a should.

Over 65 percent of employees report that don’t feel recognized at work. The number one reason why employees quit is due to the lack of recognition. The Hay group, now known as Korn Ferry, referred that “companies with the most engaged employees report revenue growth at a rate 2.5X greater than their competitors”.

Employee recognition creates an infectious work culture that retains top talent and improves the customer experience. Recognition is an integral part of employee wellness, and the benefits supersede. Acknowledging the effort and not the outcome creates an opportunity for your people to keep pushing boundaries for your business and continue to be an actively engaged workforce.

Recognition is only impactful if it is in alignment with who you are. A sincerity and genuineness in what you say is the distinction. The employee experience must not feel like a computer-generated email. Any recognition communication must address – “Who is being recognized, who is recognizing them and what specific individual action or decision deserved the recognition.”

When you commit to delivering an extraordinary employee experience throughout the lifecycle of an employee, appreciation, and recognition will be the most significant factors that increase employee happiness and drive engagement. What an ROI.

Appreciation brings out the best in people and yet within the workplace appreciation is one of the key areas that organizations continue to disappoint their staff. When your employee appreciation ideas or practices suck, you need to create a new landscape. The infamous employee of the month plaque or the old bulletin board announcements in the break room quite frankly suck.

In today’s world, social platforms increase visibility for all to interact with celebrating success, sharing stories and guiding others. The beauty of the digital world has provided recognition moments in real time preventing the Chinese whispers.

Here are four ways to show your people that you appreciate and love them.

Celebrating in real time

Creating memorable moments for people is a rewarding experience. Celebrating a colleague for delivering an extraordinary presentation at an event provides opportunities for a selfie. A photo can be used to post on their social media platforms recognizing them for their achievement or perhaps recording a video message to post congratulating them on the impactful message you received from their presentation. When you add value to another human being by tapping into your personal touch, you are serving them with kindness and love.

Workplace blogging

A workplace blog is a brilliant way in real time to communicate your message, voice an opinion or challenge respectfully a view. It’s an opportunity to congratulate a colleague in real time. In today’s world, human being’s attention span is 8 second. One second less than a fish. Social recognition provides you the opportunity to maximize time and connect in real time.

Area of harmony

An investment and more in-depth understanding of your people, their needs and their lifestyles create a platform for flexibility to deliver results that permits the individual to work in a way that prioritizes work demands without sacrificing their wellness and productivity. When you listen to your people and invite conversations about inclusive work practices, culture changes.

Voting Tool

Adopt a voting tool that can capture company-wide voting, free-frame in real time moments as they celebrate people’s contributions as they happen. By empowering people to vote, they can shine a spotlight on people’s efforts in a timeframe that matters. eBallot, an online voting platform, engages all people company-wide and provides a platform for teams to establish a weekly election to spotlight a co-worker’s efforts.

Love Languages at work

The cultural phenomenon of the five love languages, specific to intimate relationships, was rebranded to fit within a workplace context specifically.  Appreciation at work was born to help build a culture where co-workers and management expressed recognition and appreciation at work. The five love languages included physical touch, quality time, acts of service, tangible gifts and words of affirmation.

When applied in the workplace, touch referred to a ‘high five,’ or a congratulatory handshake in the context of celebration. When it comes to physical contact, it is essential to ensure the recipient grants permission. Quality time is providing your undivided attention, being fully present at the moment with your staff or co-worker. Acts of service are representative of collaborating on a project or assisting in getting a task done. Tangible gifts in the workplace are measured in the time someone gets to know you – exploring what they enjoy, inquiring about interests and aligning what you buy them with what is important to them. Words of affirmation encourage people. Whether it be a one to one statement or a public display, the value in the words and language used to affirm the other person.

By asking your people directly to identify their appreciation preferences creates an opportunity for managers or co-workers to celebrate them in alignment with who they are. Appreciation is a low cost and high impact.

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Soft Skills aren’t ‘Soft’ by @SBSLEducSoltns

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by SJ Barakony | Featured Contributor

“Culture Eats Strategy for Breakfast” … and …. soft skills are the breakfast of  winners!

 

Did that subtitled quote ( thank YOU to the late Peter Drucker ) catch your eye?!

Good!

(It was meant to do just that, dear readers.)

 

We now dive into a deep pool …

In truth, an entire online library could conceivably be dedicated to nothing but them!

Thought leaders all across the globe, including many in your LinkedIn network, have spoken of their past experiences, spun stories, & shared wisdom nuggets through books, webinars, podcasts, & even created whole curricula focusing on these immensely valuable skills.

So, we’re just skimming the surface: Becoming self educated, role modeling a better ‘You, Inc.’ to your staff, clientele, & fellow entrepreneurs & revisiting your business culture would each be forward thinking outcomes.

 

Foundational Definitions

 

Soft Skills :  

Please click here , here , & here.

You might already be asking …  Are these the same as people … interpersonal … or life skills?      Yes.

 

Culture :

Excellent articles

1 … 2 … & … 3

 

 

Let’s now briefly discuss the inexorable connection between culture & soft skills in your business(es).

 

Are soft skills a necessary part of a vibrant entrepreneurial [workplace], culture?

 

A great number of signs point to a clear, resounding ‘yes’, since these skills are so often not taught in classrooms in all ‘tracks’ ( K-12, up to & including graduate level studies )

An entrepreneur is likely to become a magnet to others if she offers them as part of ongoing professional development for her staff, regardless of industry. If you’re dealing with confounding challenges that coaching or some other service pro hasn’t yet solved, or, maybe you just seek to expand, laser focus here;  you are onto something BIG.

 

What do others say?

 

Here’s a post well worth reading …

 

And this author comes to a like conclusion.

 

A personal story & opportunity to serve

 

My own entrepreneurial journey wouldn’t be nearly as rich without the visceral impact of these skills on my own ventures.

 

Through the fall of last year, I had the high honor of being a member of a nationwide committee

And, for that same organization, I was asked to be a co-panelist on this webinar.

 

If you’re offered anything similar, what’s commonly known as an influencer, as I was, please, I implore you: take it!

 

Our discourse at networking events, in business dealings with peers, levels of customer service, engagement & satisfaction amongst your staff, decreased turnover:

I truly believe all would benefit positively.

 

A Sampling of @Twitter Thoughts [from across the ‘Twitterverse’]

 

Future Learn

Vala Afshar

Scott Hartley

 

What soft skills should I focus on to improve my business’ culture?   

 

The answers will vary considerably from venture to venture, industry to industry. After all, this field is not barren; it is richly blossoming in content of all kinds which you can surely beta test, or go all in & fully invest your development dollars from the get-go.

 

 

Should I hire, fire, outsource, and/or promote with these skills as the key determinant?

 

Yes.

You can always get someone up to speed on ‘harder’ (read: technical) skills if you have an individual who understands how to prioritize ( time management ); whom has a good attitude;  who can work on any team and contribute; who knows how to resolve a conflict; and whom can build her leadership abilities through influence, vision, & service rather than expecting others to follow a title, or positional authority.

 

What’s the best way to deliver them?    

 

This, too, is flexible.

In a hyper competitive industry (e.g., real estate, insurance, financial services, banking), encouraging your staff, & leaving room in your own day for lifelong learning would be smart. Many of these professions already require ‘CE’ , however, incentivizing ongoing development of soft skills through ‘comp time’, bonuses, etc., will offer you a clear edge. Everyone else is aware of the former, while you also recognize the latter = difference maker.

Finding ways to collaborate with a services professional who offers group facilitation, mentorship, business coaching, or a consultant with focused training program would be a clear win:win.

 

Next steps:

Take action!  The Gig (Sharing/P2P) Economy moves infinitely faster than its predecessor eras. And, expecting that the conventional schooling institutions will begin to offer these skills so you won’t have to invest wouldn’t be advisable.

 

Learn more. If this post & the related links doesn’t yet convince you of their importance, attend a conference, lunch & learn, register for a webinar, or listen to a podcast that discusses professional development.

 

In short …

 

  • Soft skills should be taken very seriously
  • Culture is a foundational necessity.
  • If offered an opportunity to spread the word about soft skills, accept it with a smile
  • Fundamental challenges ( i.e., turnover, satisfaction, engagement ) can be solved at the root
  • Reconsider your standards for hiring, firing, and promoting staff.
  • Delivering soft skills into your culture can be done in numerous ways
  • Don’t stand still

 

________

Thank YOU for reading!

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