by Yolanda A. Facio | Featured Contributor
Here’s the answer… it depends…
Now, before you get all excited about that answer, thinking that I might just be giving you the run-around, hang with me… there is a definitive answer.
My process is this:
Two strikes and yerrrrrrrrr OUT!
If you miss or are late for your appointment, you get one reschedule.
The second time, I’m done.
I am very, very, very, very, VERY adamant about time respect. It is a big deal to me. It means that I don’t think tardiness is acceptable, it means I think being late or missing appointments without a call or email is rude. In business, time does equal money. If I’m waiting for you then I can’t be helping someone else. If you miss an appointment, I miss an opportunity to fill that block of time with another paying client or work.
You might be different…
THAT is the definitive answer… You.
When it comes to establishing boundaries for our work lives, every person and situation is different. Only you can decide what is tolerable or acceptable to you.
Wherever the “line” is for you, that is the place to start.
Your boundaries need to reflect how you feel about your business and yourself.
It is often times easy to hand out advice about what someone should be doing based on what we do ourselves, but our businesses are all different.
So how can you determine what’s best for your business?
Start with your own non-negotiables. When it comes to making appointments with people, what really gets you frustrated, angry, or fired-up? What raises your blood pressure? What just doesn’t work for you?
Use those things to create a list of non-negotiables, the list is specific to you and your business. These are things that just aren’t acceptable to you.
And hear this… explaining it is not necessary.
Whatever place you come from, whatever your personal and business “why”, it’s yours – own it.
I don’t make excuses for my policies, rules, or boundaries. I certainly don’t apologize for them and neither should you.
More importantly, NO ONE should make you feel guilty or bad for your choices.
The deal is this: there’s lots of fish in the sea and they all have businesses, if someone doesn’t like your style they can find another school of fish.
BUT what if…
Okay, so I got a little excited and stern for a minute, and sometimes that makes people uncomfortable. They say, “well that might work for you, Yolandaaaaa but…”
If you’re thinking that by not rescheduling one appointment 15 times you might be losing money or a customer, have you thought of the real cost of 15 reschedules?
Let’s break it down:
First, you lose the time that gets rescheduled. You’ve set it aside for someone, they don’t show, it’s lost. You can’t generally put someone in that spot at the last minute.
Second, you open yourself to more of the same. Now that you’ve made it okay to reschedule, more rescheduling happens, more lost time.
Third, you’ve set a standard. Because you teach people how you do business, and one of those things is constant and unfettered (did I just use that in a sentence?) rescheduling, more rescheduling commences. You become THE place for the folks that can’t get it together.
If you want to have a business you love and if you want to achieve real balance in your business, establishing boundaries is a critical and necessary component.
Happy workdays come from having a balanced business, a business that doesn’t wear you out or overwhelm you.
So before you start to worry about whether or not you should continue to reschedule that “no show” client, determine your own boundaries around time. And, if you are still a little bit unsure, figure out the real cost to your business.
Yolanda A. Facio is an Entrepreneur, Consultant, and Writer who helps small business owners run their businesses better so that they can get more done, make more money, and have more life. A seasoned business owner, Yolanda has spent 20+ years starting, building, and operating successful businesses; she has in-the-trenches experience that she shares through her work as a consultant and writer. Author of two bestselling Kindle books, when she’s not blogging at Balance Driven Entrepreneur, Yolanda divides her time between her clients, businesses, writing, and her two furry girls.